Session
Moderator
Dr.
10/ 4（sun）
15:15 - 16:50
4F〜6F ホール C
Session 58
What Makes a Dental Clinic “Chosen”?
― Strategies and Organizational Development to Win in the Coming Era ―
“選ばれる”歯科医院とは
～これからを勝ち抜く戦略×組織づくり～
Lecturer
Delivering Consistent Clinical Quality Across Eight Dental Clinics
— Building a System That Reduces Reliance on Individual Clinicians —
- Standardizing high-quality clinical care through a fully delegated team approach
- A digital education and training management system
- Building consistent clinical quality across multiple clinic locations
In multi-clinic dental organizations, clinical quality often varies because treatment depends on the experience and judgment of individual clinicians. As an organization operating eight clinics across Japan, we have established a fully delegated workflow together with a digital education and quality management system to standardize clinical care. This lecture will present our organizational design and educational strategies for delivering consistent, high-quality clinical care across multiple clinic locations.
Lecturer
Scaling from 10 to 150 Staff: Breaking Through Organizational Growth Plateaus
— The Saito-kai Experience —
- Organizational challenges during the growth phase
- Redesigning roles and responsibilities
- Transforming decision-making from person-dependent to system-driven
As Saito-kai grew from 10 to 150 staff, decision-making and operational responsibilities became increasingly concentrated among managers, creating bottlenecks and reducing the effectiveness of the headquarters function. While appointing managers was essential for stabilizing operations in the early stages, continued growth exposed the limitations of a person-dependent management structure. In this lecture, we present a case study of how we redesigned our headquarters function, redefined roles and responsibilities, and established a system that clearly identifies who makes decisions, what decisions must be made, and what should be monitored through key performance indicators and structured discussion points. We also share practical management strategies, including meeting cadence and operational routines, that have helped us overcome common bottlenecks and support sustainable organizational growth.
Lecturer
Challenging the Vision of “A Dentist for Life®” :
Structure Follows Strategy
"一生付き合える歯医者さん®︎"としての挑戦
"組織は戦略に従う"
- Defining the core business
- An education-centered business model
- Systematizing management practices
- 事業を定義する
- 教育を基軸としたビジネスモデル
- マネジメントの仕組み化について
As dental practices increasingly face challenges such as rising labor costs and a shortage of dentists and dental hygienists, short-term measures alone are unlikely to address the root causes. Guided by the principle that “structure follows strategy,” we began by carefully defining our core business around the concept of becoming “a dentist for life__” for each patient. In this presentation, we would like to humbly share the steps we have taken along the way―including how we have worked to build an education-centered business model and develop reproducible management systems―through concrete examples from our own experience.
Dr. DT DH
10/ 4（sun）
15：15〜16:50
4F〜6F ホール C
Session 58
What Makes a Dental Clinic “Chosen”?
— Strategies and Organizational Development to Win in the Coming Era —
“選ばれる”歯科医院とは
～これからを勝ち抜く戦略×組織づくり～
Lecturer
New Standards for Youth Development Accelerated by Digital Technology: Standardization Strategies for Education Using CAD Design and 3D Printing
デジタルが加速させる若手育成の新基準
― CADデザインと3Dプリンタを活用した教育の標準化戦略 ―
- Implementation of CAD design education integrated with AI technology
- Systematization of 3D printer operations and seamless transition to prosthetic restoration
- Turning individual skills into organizational assets: Elevating clinical standards through academic activities and conference presentations
- AI技術を融合させたCADデザイン教育の実践
- 3Dプリンタ運用のシステム化と補綴修復へのシームレスな移行
- 個人のスキルを組織の資産へ：学術活動と学会発表による臨床レベルの昇華
This presentation explores the role of digital technology in dental technician education and strategies for its standardization. I will introduce practical examples of CAD design education integrated with AI and present methods for a seamless transition to prosthetic restoration through the systematization of 3D printing. The discussion will focus on establishing an educational framework that maintains high clinical standards across the organization, independent of individual proficiency, and specific measures to transform the growth of young professionals into collective organizational assets through academic involvement.
Lecturer
Building a Strong and Sustainable Dental Organization: Key Factors for Staff Retention
- Building a resilient organizational culture
- Empowering staff through structured education and clear decision-making authority
- Designing pathways for sustainable growth
Staff retention is one of the most critical challenges in dental practice management. This lecture will focus on three essential factors shared by successful organizations with low turnover rates: organizational culture, educational systems, and effective delegation of authority. By creating an environment where team members can continuously grow, share common values, and take ownership of their responsibilities, dental practices can develop resilient and self-motivated teams. Based on extensive experience in managing multiple dental clinics, practical strategies for building sustainable organizations and developing future leaders will be presented.
