What Makes a Dental Clinic “Chosen”? ― Strategies and Organizational Development to Win in the Coming Era ― - The 6th International Dental Symposium

Session

Moderator

Japan

Dr. Masami
Arai 荒井
昌海先生

M's Dental Clinic
Visiting Professor, Osaka Dental University エムズ歯科クリニック
大阪歯科大学客員教授

Dr.

10/ 4（sun）

15:15 - 16:50

4F〜6F ホール C

Session 58

What Makes a Dental Clinic “Chosen”?
― Strategies and Organizational Development to Win in the Coming Era ―

“選ばれる”歯科医院とは
～これからを勝ち抜く戦略×組織づくり～

In today’s rapidly changing environment, what does it take to be clinic that is continuously chosen by both patients and staff? In this session, dentists from four organizations that have achieved sustainable clinic growth will share their initiatives. Through presentations and discussion with the session chair, the speakers will explore strategies and organizational development from multiple perspectives, offering insights into how clinics can remain competitive and continue to grow. This program is filled with practical ideas for strengthening clinic performance and supporting future growth.

Japan

Dr. Shuya
Saito 斎藤
秀也先生

Chief Director, Executive Board Member, Saito Dental Clinic Saito Medical Corporation 医療法人社団斎藤会さいとう矯正歯科
統括院長／理事

Lecturer

Delivering Consistent Clinical Quality Across Eight Dental Clinics
— Building a System That Reduces Reliance on Individual Clinicians —

Standardizing high-quality clinical care through a fully delegated team approach
A digital education and training management system
Building consistent clinical quality across multiple clinic locations

In multi-clinic dental organizations, clinical quality often varies because treatment depends on the experience and judgment of individual clinicians. As an organization operating eight clinics across Japan, we have established a fully delegated workflow together with a digital education and quality management system to standardize clinical care. This lecture will present our organizational design and educational strategies for delivering consistent, high-quality clinical care across multiple clinic locations.

Japan

Dr. Shinichi
Saito 斎藤
辰一先生

Director, Saito Dental Clinic Saito Medical Corporation 医療法人社団斎藤会さいとう歯科理事

Lecturer

Scaling from 10 to 150 Staff: Breaking Through Organizational Growth Plateaus
— The Saito-kai Experience —

Organizational challenges during the growth phase
Redesigning roles and responsibilities
Transforming decision-making from person-dependent to system-driven

As Saito-kai grew from 10 to 150 staff, decision-making and operational responsibilities became increasingly concentrated among managers, creating bottlenecks and reducing the effectiveness of the headquarters function. While appointing managers was essential for stabilizing operations in the early stages, continued growth exposed the limitations of a person-dependent management structure. In this lecture, we present a case study of how we redesigned our headquarters function, redefined roles and responsibilities, and established a system that clearly identifies who makes decisions, what decisions must be made, and what should be monitored through key performance indicators and structured discussion points. We also share practical management strategies, including meeting cadence and operational routines, that have helped us overcome common bottlenecks and support sustainable organizational growth.

Japan

Dr. Tetsuya
Hirota 廣田
哲哉先生

Hirota Tetsuya Dental Clinic & Orthodontics ひろた哲哉歯科・矯正歯科

Lecturer

Challenging the Vision of “A Dentist for Life®” :
Structure Follows Strategy

"一生付き合える歯医者さん®︎"としての挑戦
"組織は戦略に従う"

Defining the core business
An education-centered business model
Systematizing management practices

事業を定義する
教育を基軸としたビジネスモデル
マネジメントの仕組み化について

As dental practices increasingly face challenges such as rising labor costs and a shortage of dentists and dental hygienists, short-term measures alone are unlikely to address the root causes. Guided by the principle that “structure follows strategy,” we began by carefully defining our core business around the concept of becoming “a dentist for life__” for each patient. In this presentation, we would like to humbly share the steps we have taken along the way―including how we have worked to build an education-centered business model and develop reproducible management systems―through concrete examples from our own experience.

Moderator

Japan

Dr. Kiyokazu
Minami 南
清和先生

Grand Green Osaka Minami Dental Clinic グラングリーン大阪ミナミデンタルクリニック

Dr. DT DH

10/ 4（sun）

15：15〜16:50

4F〜6F ホール C

Session 58

What Makes a Dental Clinic “Chosen”?
— Strategies and Organizational Development to Win in the Coming Era —

“選ばれる”歯科医院とは
～これからを勝ち抜く戦略×組織づくり～

Japan

Dr. Kouki
Nakajima 中島
航輝先生

Sekoukai Dental Office 医療法人社団世航会デンタルオフィス

Lecturer

New Standards for Youth Development Accelerated by Digital Technology: Standardization Strategies for Education Using CAD Design and 3D Printing

デジタルが加速させる若手育成の新基準
― CADデザインと3Dプリンタを活用した教育の標準化戦略 ―

Implementation of CAD design education integrated with AI technology
Systematization of 3D printer operations and seamless transition to prosthetic restoration
Turning individual skills into organizational assets: Elevating clinical standards through academic activities and conference presentations

AI技術を融合させたCADデザイン教育の実践
3Dプリンタ運用のシステム化と補綴修復へのシームレスな移行
個人のスキルを組織の資産へ：学術活動と学会発表による臨床レベルの昇華

This presentation explores the role of digital technology in dental technician education and strategies for its standardization. I will introduce practical examples of CAD design education integrated with AI and present methods for a seamless transition to prosthetic restoration through the systematization of 3D printing. The discussion will focus on establishing an educational framework that maintains high clinical standards across the organization, independent of individual proficiency, and specific measures to transform the growth of young professionals into collective organizational assets through academic involvement.

Japan

Dr. Yoshiaki
Katsube 勝部
義明先生

Katsube Dental Clinic カツベ歯科クリニック

Lecturer

Building a Strong and Sustainable Dental Organization: Key Factors for Staff Retention

Building a resilient organizational culture
Empowering staff through structured education and clear decision-making authority
Designing pathways for sustainable growth

Staff retention is one of the most critical challenges in dental practice management. This lecture will focus on three essential factors shared by successful organizations with low turnover rates: organizational culture, educational systems, and effective delegation of authority. By creating an environment where team members can continuously grow, share common values, and take ownership of their responsibilities, dental practices can develop resilient and self-motivated teams. Based on extensive experience in managing multiple dental clinics, practical strategies for building sustainable organizations and developing future leaders will be presented.